User Agreement (No:002010-4) Print

iza Digital Teknoloji Limited Şirketi - IZA DIGITAL
Web Hosting and Publishing Services Agreement (No:002010-4)
Effective date: 15.10.2026

1. PARTIES

This agreement has been prepared between iza Digital Teknoloji Limited Şirketi (hereinafter referred to as the "SERVICE PROVIDER" or "IZA DIGITAL") providing services via the website izahost.com and the customer (hereinafter referred to as the "CUSTOMER") who receives services (Domain, Hosting, Security Certificate, Academic Journal System, Congress System, etc.) via izahost.com.

2. COMMENCEMENT DATE AND TERM OF THE AGREEMENT

2.1 This agreement is deemed accepted by the CUSTOMER and all terms are agreed upon when the CUSTOMER contacts IZA DIGITAL officials or orders services through IZA DIGITAL websites (izahost.com, izasoft.com, ojsdergi.com, ojs-services.com).

2.2 The agreement comes into effect upon the CUSTOMER's registration on any of the IZA DIGITAL websites and placing an order for product/service and covers any kind of domain, hosting, security certificate, email, and software services to be received by the CUSTOMER.

2.3 The term of the agreement is as long as the payment period chosen by the customer during the order process. This period is also indicated on the invoice and in Article 7 of this agreement.

2.4 Disputes arising during the term of the service will be resolved within the framework of the explanations in the agreement. IZA DIGITAL may seize CUSTOMER accounts or block their publication temporarily or permanently if the CUSTOMER violates the explicitly stated terms of the agreement.

3. DEFINITION AND OBLIGATIONS

3.1 Hosting Service is the transfer of the CUSTOMER's websites or databases to the internet environment using the infrastructure provided by IZA DIGITAL. Services may be provided from servers in different data centres located in the European Union and the United States.

3.2 In some cases, the possibility of service interruption is accepted by the customer. Short interruptions that may occur during maintenance and updates, hardware failures, natural disasters such as floods and earthquakes, and interruptions in internet and electricity lines are examples of this.

3.3 The CUSTOMER accepts the interruptions that may occur at IZA DIGITAL due to these problems. IZA DIGITAL is responsible for resolving these interruptions as soon as possible. During an interruption, the CUSTOMER can reach IZA DIGITAL via support ticket, email and phone; IZA DIGITAL provides the necessary information through these channels.

3.4 The CUSTOMER is responsible for the data in the space allocated for the hosting service. IZA DIGITAL does not share the CUSTOMER's data with third parties. Where there is a legal obligation, a request from official authorities or legal proceedings, IZA DIGITAL may share data, in accordance with the law, only with the relevant official authorities. Information required by the nature of an ordered service, such as domain registration, security certificates (SSL) and payment processing, is passed only to the relevant organisations (domain registrar, certificate authority, payment institution) and solely for the purpose of providing that service.

3.5 The CUSTOMER cannot make postings or publications that contradict IZA DIGITAL's dignity, reputation, or commercial interests. In such cases, IZA DIGITAL has the right to terminate the agreement.

3.6 By accepting this agreement, the CUSTOMER also agrees to maintain content that complies with regulations, laws, general morality, and decency. In the event of content outside this framework, IZA DIGITAL may delete the entire content and suspend all services. In such a case, no refund request can be made.

3.7 The CUSTOMER cannot exceed the resources provided by IZA DIGITAL for the service. In case of exceeding the limit, IZA DIGITAL will inform the CUSTOMER and may suspend or restrict the service if necessary.

3.8 IZA DIGITAL regularly backs up all data (weekly backup and storage of the last two backups). Depending on the package features, backups are taken daily in some packages. Backup operations deemed necessary outside the specified periods can be performed by the CUSTOMER itself. Shorter-interval backups and long-term storage requested by the CUSTOMER are charged additionally.

3.9 Although the amount of bandwidth offered to the CUSTOMER is determined as unlimited, there are limits due to infrastructure. Detection of abuse and reaching these limits may cause problems with the continuity of service.

3.10 The use of software for sharing images, audio, and files is strictly prohibited in shared web and reseller hosting services provided by IZA DIGITAL. The use of the server directly for file storage, sharing, and backup archiving purposes, other than for a web application, is also prohibited.

3.11 The space and traffic allocated for the hosting service on the server cannot be used for purposes such as video sharing or TV/radio broadcasting (streaming).

3.12 Archive files with extensions such as Zip, Rar, Gzip and Tar may not be hosted on the server for download or distribution purposes (i.e. shared via links). Package files used for installing and updating software (e.g. OJS plugin and theme packages) are not covered by this restriction. Archive files found to be hosted for such purposes may be removed during regular system checks.

3.13 The user is solely responsible for the content of the website to be published in the space allocated by IZA DIGITAL. The CUSTOMER declares, accepts, and undertakes to bear the legal and criminal responsibility arising from the legality of the text, data, sound, image, and all kinds of data on the website. IZA DIGITAL reserves the right to completely or partially freeze, restrict or terminate the service, with or without warning, in the cases described below.

3.14 Bulk Mail Sending: There is no permission for bulk mail in any hosting and virtual server package provided. In case of Bulk Mail Sending Detection, the service provided to the CUSTOMER will be suspended without notice.

3.15 SPAM Mail Sending: Spam mail is sending emails to a recipient without their consent. Whether one or thousands of emails are sent, and whether for commercial or non-commercial purposes, does not matter; what matters is whether the recipient has asked the sender to send them emails. If any server owned by IZA DIGITAL enters the known spammer server lists on the internet due to spam mail sending, IZA DIGITAL reserves the right to request and collect from the customer the "Clearance" fees to be paid to get out of the list. In addition, in case of SPAM Mail Sending Detection, the service provided to the CUSTOMER will be suspended without notice.

3.16 Crimes Against Intellectual and Artistic Works: IZA DIGITAL reserves the right to suspend the service provided if it is used for acts that may constitute a crime under the "Intellectual and Artistic Works Law", "Trademark Law", "Turkish Commercial Code", and "Law on the Protection of Patent Rights" (copyright, registered trademarks, service marks, trade secrets, software piracy, and crimes against patent rights) or that violate the inviolability of private life.

3.17 Behaviours Contrary to General Morality: Broadcasting and/or mediating content known as "adult", which is contrary to generally accepted social morality, customs, and traditions, using IZA DIGITAL services. Trying to access other people's computers or user accounts by illegal means using IZA DIGITAL services ("hacking" or behaviours defined as "hacker") and causing or attempting to cause harm to other people's computers/networks. Causing or attempting to cause damage to IZA DIGITAL computers and the software installed on them. Providing music files, free email, pirated software, toplist, directory, banner exchange, counter or download (file download) services, running any chat program or interface connecting to a chat server, distributing political websites, or providing free web space and email addresses using IZA DIGITAL services may lead to suspension of the service.

3.18 As long as the CUSTOMER continues to receive the service, the CUSTOMER is deemed to have accepted these agreement provisions. In repeated cases where the specified situations are detected, IZA DIGITAL may suspend the publication of the relevant hosting/reseller service, delete it from the server, and unilaterally terminate the service agreement.

3.19 Security Measures: To protect the security of its servers and of CUSTOMER sites, IZA DIGITAL has the right, without prior notice, to take the necessary measures when malware, a security vulnerability or an attack is detected, including removing malicious files, disabling the relevant plugin or theme, renewing passwords and access keys, applying security fixes to the configuration and, if necessary, temporarily suspending the service. The CUSTOMER is informed about the measures taken as soon as possible.

3.20 CUSTOMER's Security Responsibilities: The CUSTOMER is responsible for the security of the passwords of control panel, FTP, email and software (e.g. OJS administrator) accounts, for the permissions granted to users on its site, and for the software, plugins and themes it installs or requests to be installed. The consequences of security issues arising from these sources are the CUSTOMER's responsibility.

3.21 Maintenance and Updates: To keep the service secure and stable, IZA DIGITAL safely updates server software, the software included in the service (e.g. OJS) and plugins whenever it deems necessary. Updates are for the CUSTOMER's benefit and are performed without affecting normal use of the service.

3.22 The scope of use and limitations of OJS Hosting packages are described in the "OJS Hosting Packages: Scope of Use and Limitations" article in the izahost.com Knowledgebase, which forms an integral part of this agreement.

4. FEES AND PAYMENT

4.1 The fee to be paid for the services specified in this agreement is the amount stated during the online ordering process on IZA DIGITAL websites or the amount specified in Article 7 of this agreement. VAT is added to the specified fees.

4.2 Payments for services taken from IZA DIGITAL are made in advance by the CUSTOMER.

4.3 The fee is paid to the bank accounts specified by IZA DIGITAL via bank transfer/EFT or online. The CUSTOMER's name must be used as the payer's name. Otherwise, IZA DIGITAL reserves the right to request documents. Transactions will not be initiated until the requested documents are submitted. The service invoice is issued after the payment is made.

4.4 For orders and agreements made in a foreign currency, the fee is paid in that currency. (For payments made in Turkish Lira by bank transfer/EFT from Turkey, the fee is converted to Turkish Lira at the effective selling rate of the Central Bank of the Republic of Turkey on the invoice date.)

4.5 Payments for services requiring renewal are made at least 15 days before the renewal date.

4.6 If the parties have not notified each other of the termination of the agreement at least 20 business days before the end of the agreement term, the agreement will be automatically extended for the same term as the previous agreement, with the same terms and conditions. (Changes in license, service, etc. fees are reserved.)

4.7 IZA DIGITAL reserves the right to change prices and tariffs for the future without notice. The CUSTOMER accepts the possible changes in new prices and tariffs. The CUSTOMER has the right not to accept new price and tariff changes; in this case, the CUSTOMER can transfer the services received from IZA DIGITAL to different companies before the end of the service period.

5. CONTACT AND INFORMATION ADDRESSES

5.1 The parties have declared, accepted, and committed the postal addresses specified in the order as their legal residence for any kind of notification arising from this agreement.

5.2 Any notification made to these addresses will be deemed delivered, even if it does not reach the parties' hands. Changes to these addresses will be valid only if notified in writing to the parties.

5.3 IZA DIGITAL may send messages, information, letters, warnings, payment notifications, account activity schedules, and account summaries to the CUSTOMER's email address during the term of the agreement. The CUSTOMER declares, accepts, and undertakes that he/she cannot claim that such electronic notifications were not received, and that these notifications will be legally deemed delivered 1 day after the date they were sent.

6. END OF SERVICE AND DATA

6.1 If requested before the end of the service term, all of the CUSTOMER's data (files and database) is provided to the CUSTOMER in downloadable form.

6.2 After the service term has ended, no data is provided unless the service term is extended.

6.3 All data belonging to services whose term has ended and has not been extended is permanently deleted 30 days after the end of the term.

7. SERVICE INFORMATION

The name, term and fee of the package/service purchased by the CUSTOMER are those selected during the order and stated on the invoice. This information is available in the CUSTOMER's client area on izahost.com and forms an integral part of this agreement.

8. COMPETENT COURTS AND EXECUTION OFFICES

In resolving any disputes arising from the application of this agreement, Ankara Courts and Enforcement Offices are authorized.

9. LIMITATION OF LIABILITY

In any case, IZA DIGITAL's liability arising from this agreement is limited to the fee paid by the CUSTOMER for the relevant service in the last 12 months. IZA DIGITAL cannot be held liable for indirect damages or loss of profit.

10. AMENDMENTS

IZA DIGITAL may update this agreement. The current text is published in the izahost.com Knowledgebase with its version number and effective date, and applies from the date of publication.